Faqs

1. How can I purchase a HERA Piece?

HERA pieces can be purchased through our online store or an authorized HERA dealer in your area. Click Here to find your nearest HERA dealer.

2. Does HERA offer a personal shopping service?

It would be our pleasure to assist you in finding the perfect HERA piece, please email personalshopper@designsbyhera.com

3. What metals are used in HERA Jewelry?

All our pieces are sterling silver and rhodium plated. They do not contain any nickel, and with proper care will not tarnish. Our two tone pieces are sterling silver combined with 18 karat yellow gold, or 18 karat rose gold.

4. What are Mystic and Midnight Finishes?

These are two separate techniques we use to finish off each piece of HERA Jewelry.

Mystic is our natural light silver finish with our special satin technique to give a velvety texture.

Midnight as in its name is a soft blackened finish, combined with shiny silver adds a dramatic look to any piece.

5. Do your chains come in different lengths?

We are all about layering Jewelry. Our chains are available in 18”, 24”, 40” and 50”

6. How do I care for my Hera piece?

What is the best way to take care of my HERA jewellery? To keep your HERA jewellery in perfect condition, polish it thoroughly with a clean silver polishing cloth. Be sure to polish after wear and handling. This will help prevent the build-up of natural oils on the jewellery. Never expose your HERA jewellery to harsh chemicals this can include perfumed soaps, hand sanitizer and cleaning supplies. When not wearing your jewellery store it in your HERA pouch to prevent scratches and damage.

7. How can I make a return or exchange?

We want every customer to be completely satisfied with their purchase. We will accept returns and exchanges up to 30 days of your purchase for all online orders. All pieces must be in the same condition as when received. Used merchandise cannot be returned. Please contact customerservice@designsbyhera.com and we will assist you in your return or exchange.

8. Do you ship to International locations?

Yes, we can ship to most International locations. Please send inquiries to customerservice@designsbyhera.com.